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Calico Enterprise 3.19 (latest) documentation

Troubleshoot Calico Enterprise for Windows

Useful troubleshooting commands​

Examine the HNS network(s)

When using the Calico Enterprise CNI plugin, each Calico Enterprise IPAM block (or the single podCIDR in host-local IPAM mode), is represented as a HNS l2bridge network. Use the following command to inspect the networks.

ipmo -DisableNameChecking C:\TigeraCalico\libs\hns\hns.psm1
Get-HNSNetwork

Examine pod endpoints

Use the following command to view the HNS endpoints on the system. There should be one HNS endpoint per pod networked with Calico Enterprise:

ipmo -DisableNameChecking C:\TigeraCalico\libs\hns\hns.psm1
Get-HNSEndpoint

Troubleshoot​

kubectl exec fails with timeout for Windows pods​

Ensure that the Windows firewall (and any network firewall or cloud security group) allows traffic to the host on port 10250.

kubelet fails to register, complains of node not found in logs​

This can be caused by a mismatch between a cloud provider (such as the AWS cloud provider) and the configuration of the node. For example, the AWS cloud provider requires that the node has a nodename matching its private domain name.

After initializing Calico Enterprise for Windows, AWS metadata server is no longer reachable​

This is a known Windows issue that Microsoft is working on. The route to the metadata server is lost when the vSwitch is created. As a workaround, manually add the route back by running:

New-NetRoute -DestinationPrefix 169.254.169.254/32 -InterfaceIndex <interface-index\>

Where <interface-index\> is the index of the "vEthernet (Ethernet 2)" device as shown by

Get-NetAdapter

Installation stalls at "Waiting for Calico Enterprise initialization to finish"​

This can be caused by Window's Execution protection feature. Exit the install using Ctrl-C, unblock the scripts, run uninstall-calico.ps1, followed by install-calico.ps1.

Windows Server 2019 insider preview: after rebooting a node, Calico Enterprise for Windows fails to start, the tigera-node.err.log file contains errors​

After rebooting the Windows node, pods fail to schedule, and the kubelet log has CNI errors like "timed out waiting for interface matching the management IP (169.254.57.5) of network" (where the IP address may vary but will always be a 169.254.x.x address). To workaround:

  • Stop and then start Calico Enterprise for Windows using the stop-calico.ps1 and start-calico.ps1 scripts
  • Sometimes the HNS network picks up a temporary self-assigned address at start-of-day and it does not get refreshed when the correct IP becomes known. Rebooting the node a second time often resolves the problem.

Invoke-Webrequest fails with TLS errors​

The error, "The request was aborted: Could not create SSL/TLS secure channel", often means that Windows does not support TLS v1.2 (which is required by many websites) by default. To enable TLS v1.2, run the following command:

[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12

Kubelet persistently fails to contact the API server​

If kubelet is already running when Calico Enterprise for Windows is installed, the creation of the container vSwitch can cause kubelet to lose its connection and then persistently fail to reconnect to the API server. To resolve this, restart kubelet after installing Calico Enterprise for Windows.

No connectivity between pods on Linux and Windows nodes​

If using AWS, check that the source/dest check is disabled on the interfaces assigned to your nodes. This allows nodes to forward traffic on behalf of local pods. In AWS, the "Change Source/Dest. Check" option can be found on the Actions menu for a selected network interface.

If using Calico Enterprise networking, check that the Calico Enterprise IP pool you are using has IPIP mode disabled (set to "Never). IPIP is not supported on Windows. To check the IP pool, you can use calicoctl:

calicoctl get ippool -o yaml

Example output of an IP pool with IPIP disabled:

apiVersion: projectcalico.org/v3
items:
  - apiVersion: projectcalico.org/v3
    kind: IPPool
    metadata:
      creationTimestamp: 2018-11-26T15:37:39Z
      name: default-ipv4-ippool
      resourceVersion: '172'
      uid: 34db7316-f191-11e8-ad7d-02850eebe6c4
    spec:
      blockSize: 26
      cidr: 192.168.0.0/16
      disabled: true
      ipipMode: Never
      natOutgoing: true

Felix log error: "Failed to create datastore client"​

If the error includes loading config file <path-to-kubeconfig\>, follow the instructions in Set environment variables to update the KUBECONFIG environment variable to the path of your kubeconfig file.

Felix starts, but does not output logs​

By default, Felix waits to connect to the datastore before logging (in case the datastore configuration intentionally disables logging). To start logging at startup, update the FELIX_LOGSEVERITYSCREEN environment variable to "info" or "debug" level.

Calico Enterprise BGP mode: connectivity issues, Linux calico/node pods report unready​

Check the detailed health output that shows which health check failed:

kubectl describe pod -n calico-system <calico-node-pod>
note

Use namespace kube-system instead of calico-system if your Calico installation is non operator-managed.

If the health check reports a BGP peer failure, check the IP address of the peer is either an expected IP of a node or an external BGP peer. If the IP of the failed peering is a Windows node:

  • Check that the node is up a reachable over IP

  • Check that the RemoteAccess service is installed and running:

    Get-Service | ? Name -EQ RemoteAccess

  • Check the logs for the confd service in the configured log directory for errors (default C:\TigeraCalico\logs).

Examine BGP state on a Windows host

The Windows BGP router exposes its configuration and state as PowerShell commandlets.

To show BGP peers:

Get-BgpPeer

Example output:

PeerName LocalIPAddress PeerIPAddress PeerASN OperationMode ConnectivityStatus
-------- -------------- ------------- ------- ------------- ------------------
Mesh_172_20_48_43 172.20.55.101 172.20.48.43 64512 Mixed Connected
Mesh_172_20_51_170 172.20.55.101 172.20.51.170 64512 Mixed Connected
Mesh_172_20_54_3 172.20.55.101 172.20.54.3 64512 Mixed Connected
Mesh_172_20_58_252 172.20.55.101 172.20.58.252 64512 Mixed Connected
For an established peering, the ConnectivityStatus column should be "Connected".

To examine routes learned from other hosts:

Get-BgpRouteInformation -Type all

Example output:

DestinationNetwork NextHop LearnedFromPeer State LocalPref MED
------------------ ------- --------------- ----- --------- ---
10.243.128.192/26 172.20.58.252 Mesh_172_20_58_252 Best 100
10.244.115.128/26 172.20.48.43 Mesh_172_20_48_43 Best 100
10.244.128.192/26 172.20.58.252 Mesh_172_20_58_252 Best 100

For active routes, the State should show as "Best". Routes with State equal to "Unresolved" indicate that the BGP router could not resolve a route to the peer and the route will not be used. This can occur if the networking state changes after the BGP router is started; restarting the BGP router may solve the problem:

Restart-Service RemoteAccess

To see the routes being exported by this host:

(Get-BgpCustomRoute).Network

Example output:

10.243.214.152/29
10.243.214.160/29
10.243.214.168/29
10.244.42.0/26

Nodeports on Linux do not pass connections on to Windows pods​

Check that your linux nodes are NOT running in eBPF mode. This can be checked by running:

kubectl get felixconfiguration default -o yaml

Check that bpfEnabled=false (or is not present at all in the felixconfiguration)